Have you ever received a negative comment on any of your social media accounts? Are you wondering how best to handle it? Whilst in the main social media has been great for small business it does give users the opportunity to say things they probably wouldn't say face to face or over the phone.
Whether it's a genuine customer issue, or a troll with nothing better to do, you need to maintain a professional standpoint.To help you in this, Digifish3 shares some of their tips for managing comments on social media in this article.
When a positive comment - use one of the golden words, thank them!
When a neutral comment -start a conversation with them, say hi!
When a negative comment - oops!! If your customers have reached here, it's high time that you take reactions. The negative comment can be any of the following and you can react accordingly:
Whenever interacting with your customers, be it for positive comments or the negative ones, always Be Honest and Trustworthy.Communicate honestly about products and services. Don't let your customers down. Act with integrity at all times.
To do all this, you also need to learn how to communicate with your audience on Social Media. For this you should:
Are there any tips and suggestions from your side?
It'd be great to hear from you!